Cycle Surge

Cancellation Policy

Pilaflex Fitness Club – Booking, Cancellation & Attendance Policy This policy applies to all services offered by Pilaflex Fitness Club (Barre, Mat Pilates, Reformer Pilates, Indoor Cycling, and all future classes or events). It is enforceable across all membership types, including: Unlimited memberships 4, 8, and 10-pack memberships Flex packs (non-membership) Drop-ins Special events By booking a class, you agree to follow the policies below: 1. Booking Window You can book classes up to 14 days in advance Booking closes 5 minutes before the class begins 2. Cancellation Policy (All Clients) To avoid a late cancel penalty, you must cancel at least 8 hours before the scheduled start time. Late Cancel = Less than 8 hours before class No-Show = Missed class without canceling Penalties: Memberships & Flex Packs: Loss of class credit Unlimited members: $10 fee for late cancel, $15 fee for no-show Repeat no-shows may result in booking restrictions 3. Waitlist Policy Join the waitlist when a class is full If a spot opens more than 2 hours before class, you’ll be auto-added and notified If you’re added and don’t show, it’s treated as a no-show with the same penalties above 4. Late Arrival Policy Please arrive at least 5 minutes early If you arrive more than 5 minutes late, you may not be allowed to join for safety and flow reasons Late arrivals may lose their spot to a waitlisted client 5. Class Pack & Membership Terms All packages (membership or flex) are non-refundable, non-transferable, and have a set expiration Missed or expired classes will not be refunded or extended Extensions are not granted for unused classes due to no-shows or cancellations outside the allowed window 6. Studio Etiquette Phones must be silenced before class Please clean equipment after use (wipes provided) Respect other clients and instructors Children are not permitted unless part of a permitted event or class 7. Health & Safety Reminder Do not attend class if you are feeling unwell You participate at your own risk Always consult your doctor before beginning any fitness program 8. Waiver Requirement All participants are required to agree to and sign our Release of Liability, Waiver of Claims, and Assumption of Risk before participating in any class or event. Need to Cancel? Log into your account through the Pilaflex website or app Cancel through your class schedule before the 8-hour window

Contact Details

• 1325 NC-66, Kernersville, NC, USA

  3368301365