Privacy Policy

A legal disclaimer

Efective: Immediately

This Privacy Policy explains how PilaFlex Fitness Club (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website, services, and digital platforms.

By visiting our website or providing your information to us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following personal data from you when you use our site or services:

Personal identifiers: Full name, email address, phone number, billing address
Booking and usage info: Class bookings, membership details, attendance history
Payment info: Processed securely by third-party providers (e.g., Stripe, ClassPass, Wix Payments)
Device & usage info: IP address, browser type, referring URLs, device type
Optional data: Feedback, reviews, survey responses

We only collect information that is necessary for the services we provide.

How We Use Your Information

We use your data to:

Process bookings, memberships, and payments
Communicate about class changes, updates, or promotions
Send newsletters or marketing emails (you can opt out anytime)
Improve website performance and client experience
Comply with legal obligations or enforce our policies

How We Share Your Information

We do not sell or rent your personal information.

We may share your data with:

Service providers (e.g., Wix, Stripe, ClassPass, payment processors)
Email marketing platforms (e.g., Mailchimp, Wix Email)
Legal authorities, if required by law or for the protection of our business

All third parties we use are GDPR- and CCPA-compliant, and they are only authorized to use your data for specific services they provide to us.

Cookies & Tracking

Our website uses cookies to:

Understand how visitors use our site
Improve performance and loading times
Track session activity for analytics

You can control cookie settings in your browser. By using our website, you consent to the use of cookies unless you disable them.

Data Security

We take appropriate security measures to protect your information from unauthorized access, loss, or misuse.

All payment and sensitive data is processed through secure, encrypted connections provided by our third-party platforms.

Your Rights

Depending on your location, you may have the right to:

Request access to your data
Correct or update your personal info
Delete your data from our records
Opt out of marketing communications at any time

To exercise any of these rights, please email us at [Your Studio Email].

Data Retention

We retain your personal data only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce our terms

Minors

We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our site and services implies acceptance of any updates.